Customer Service Information

Substitution of Products

In the event that a product is unavailable or out of stock at the time of ordering we reserve the right to substitute that product with another similar item. We do guarantee that the replacement item will be equal to or greater in value than the original item.

Cancellation Policy

If for some reason you must cancel your order please let us know as soon as possible.

Orders canceled before shipping will be refunded in full.

Once an order have been shipped or delivered a refund cannot be made.

How To Order

1) Choose the type of gift basket you are looking for from the categories on the left hand side.

2) Choose the gift basket which appeals to you and either go directly to the check out by press on the "Purchase" button or press the "More Info" button to find out more information on this gift basket.

3) If you have pressed on "More Info" click on "Purchase" to purchase the gift basket or simply repeat step 1 and 2 to choose another.

4) Clicking on "Purchase" takes you to the review order page where you can view a summary of your purchase and choose your preferred freight option. To proceed to the payment page click on the "Checkout" button. To purchase another product click on "Buy Now"

5) Next - Fill in your details, the recipients details and payment information.

Use of personal Information

Your personal details will never be given or sold to any other parties.

Your email address will be added to our newsletter database if you have chosen the option to our receive newsletter on the checkout page. Our newsletter is sent approximately 4 to 6 times a year and includes new products, specials and upcoming events. To unsubscribe click on the link at the bottom of the newsletter and you will be automatically removed. If you would like us to manually remove your name from the mailing list please send us an email including your name and email address and we will remove it within 48 hours. Simply send us an email - See contact page

Office Hours and Weekend Orders

Our office and call center hours are 8.30am to 4.30pm Queensland time Monday to Friday.

Our office is closed on Public Holidays.

If all our phones are busy you will be diverted directly to an answering machine. As soon as one of our representatives is available, we will call you back. We understand that your time is too valuable to be waiting on hold.

All calls made outside business hours will also be diverted to an answering machine.

Online orders placed after 3pm Friday or on Saturday and Sunday will be processed on the following Monday morning.

Sale of Liquor

Under the Liquor act of 1982 it is an offence to sell, supply or to obtain liquor on behalf of a person under the age of 18.

All baskets containing liquor must be signed for by a person over the age of 18.

A basket containing liquor cannot be requested to be left on the premises in no one is home.

License Number 46103838

Security

We use Eway payment gateway to process all payments.

We accepts the following credit cards. If you prefer to pay by another method please contact our office.

Banking Details and ABN

ABN - 3213 6415 686

Account Details

Account Name - Basket Basket Pty Ltd
Account Number - 2538 50783
BSB - 014 526 (ANZ)

To pay via direct debit please contact our office for ordering instructions.